J: Over a month ago I bought my
usual medium morning coffee at Starbucks, and went to work. At work I
drank most of it and then went to the restroom for about two minutes.
The hallway was mostly empty; it was pretty early. Some cleaning staff
were at work. When I got back to my desk I took a few last sips of my
coffee and got a big slimy loogey from the cup.
I was naturally disgusted and distraught.
In a state of denial, I took a fork out of my desk and poked around in
the coffee, eventually pulling up a gob of slime, with brown highlights
of cinnamon. Yuck.
I took the cup immediately back to the Starbucks and showed the
manager. He also appeared disgusted and distraught, as did the guy who
had served me. They didn't know how it happened. The manager asked if I
was sure it was spit. I said it sure had the consistency of mucous. He
asked if I had added cream or anything; I only recalled adding
cinnamon, and didn't even add sugar. The shift manager gave me about
five free coffee coupons along with the phone number for the store
manager. Later when I called that number, the same shift manager
answered. He said the store manager was not in yet, then he wrote up an
"incident report" and said that someone from "corporate" would probably
call me later. I assured him that I liked the workers there and that I
was just giving Starbucks the information in case this had happened
before or in case it happened again.
Later someone from higher up the Starbucks ladder did call me,
apologized for what I went through, and went over what had happened. By
then all sorts of alternate scenarios were going through my mind. I
said maybe a gob of glue from the cup came loose, or something from the
coffee machine had dripped into the cup, but deep down, I knew it was a
big goober that had gotten into my mouth. The lady who spoke to me and
the undoubtedly half-dozen lawyers listening in were probably relieved
when I mentioned leaving my coffee at my desk for a couple minutes. She
offered me more coupons for free drinks but I said no thanks, I would
probably take a vacation from coffee for a while.
As it turned out, my vacation only lasted a little over a week. This
shows the extent of my coffee addiction. When I finally ventured back
to the cafe, I got some strange, knowing stares from the Starbucks
staff. The manager, Dan, started greeting me by name, and the staff
often had my coffee all prepared and ready to go when I arrived. This
was no doubt so they could get the weird "spit man" out of the door
quickly, but it served a double purpose of making me a little more
suspicious of my drink.
I was doubly suspicious at work, and every time I left my coffee or tea
in my office I would hide it in a cabinet. I began fantasizing
imaginative modus operandi for various coworkers that either involved
actual targeted hate or random acts of slime-ness.
This morning I went into Starbucks for another coffee. The cup was
constantly within my reach; I didn't go to the restroom so I didn't
have to hide it.
When I was finishing it up, a familiar phlegmy taste crept in, followed
by the familiar slime. This time I had no accusing thoughts. A
different person had served me this coffee - what were the chances that
two employees spat in my drink on two separate occasions?
Then it hit me. The common link between these two coffees was that I
added powdered flavors to them, unlike most of my coffees which I drink
black, nothing added. In fact, as I further recalled, I had added the
same two ingredients: cinnamon and vanilla powders, just a few shakes
from each.
Once I realized the source of the slime, I felt incredible relief and
some embarrassment. I took my dregs along with my newfound information
back to the Starbucks and elatedly—with some embarrassment—told two
managers of my chemical discovery. I also apologized for any trouble I
may have put them through—e.g. extra food safety training—and warned
them again of the magical mucous ingredients in case some other patron
comes in later with a similar complaint.
If you are so bold, next time you order a plain coffee from Starbucks
shake some vanilla and cinnamon in there while it's still hot. Stir it
up, then as the coffee cools admire how similar to phlegm the gooey
mass that collects at the bottom becomes. It's really gross. Someone
could probably write a scientific paper on this, one that perhaps
becomes a contender for the
Ig Nobel prize.
At the very least the vanilla-cinnamon transmogrification experiments
could earn you a couple free coffees.
Just kidding about the free coffees, of course. :)